If you can't find the answer to your question below, you can send an email to tech support today, and tomorrow you will find your question answered on this page. Or, if you are in a hurry, you can contact us with your question.
When you purchase Star Analyzer, you receive one year of free tech support and upgrades. After the year is up, the program keeps working, however if you need any type of tech support or wish to upgrade your program, there is a $50.00 fee for the next full year of support and upgrades. Click here to renew your annual support period.
Because many people own more than one computer, you may install Star Analyzer on up to three different computers at any one time. To install the program on a new computer, click the Download, Full Program link and follow the instructions.
If you move your data from an old computer to your new computer (see below), you most likely will not need to unlock it because your old database contains the unlock code. If the program asks for an unlock code, please click the Unlock menu at the top of the main Star Analyzer screen and then click the Obtain Unlock Code button and follow the instructions.
There are several reasons you may wish to move Star Analyzer data from one computer to another. If you don't find your reason below, please contact tech support for help.